Shipping Policy

At Intimate Queen, we’re committed to delivering your orders quickly, securely, and with care. Please review our shipping guidelines below:

Order Processing

• All orders are processed within 2 business days (excluding weekends and public holidays).
• Once shipped, you’ll receive a confirmation email with tracking details.

Estimated Delivery Timelines

• India: 2–5 working days
• UAE: 1–2 working days
• US & UK: 5–12 working days

Shipping Charges

• Domestic (India):

  • Free shipping on orders above ₹1,099.

Standard shipping fee applies for orders below ₹1,099 (displayed at checkout).

• International (US, UK, UAE & other regions):
  • A flat shipping fee applies, displayed at checkout before payment confirmation.
  • Please note: International delivery charges are exclusive of customs duties and taxes, which may be applied by your local authorities and are the responsibility of the customer.

 

Payment Methods

• Cash on Delivery (COD) is available only for orders within India.
• For international orders (UAE, US, UK, and other regions), we currently accept prepaid payments only.

Order Tracking

Once dispatched, you can track your order using the tracking link provided in your shipping confirmation email.

Additional Information

• Delivery timelines are estimates and may vary due to customs clearance, courier delays, or public holidays.
• Intimate Queen is not responsible for delays caused by incorrect or incomplete shipping addresses.
• We do not ship to P.O. boxes.

Returns & Exchanges

• India: Returns are accepted only for bras within 7 days of delivery.
• UAE: Returns/replacements are accepted within 15 days of delivery.
• For hygienic reasons, panties/underwear are non-returnable and non-exchangeable.
• For detailed return instructions, please visit our Returns Policy page or contact our support team.

Support

For questions about your order or shipping, please contact us at:
📧 Care@intimatequeen.com
📱 WhatsApp: +91 9752658802